Knowledge CenterHardware Returns & Warranty

Return Policy

At OutdoorCurtains.com, you may return any new, unused, resalable items within 30 days of delivery. You don't like it? Then don't keep it! Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what items are being returned and in order to get your refund quicker. Please note that some items ship directly from the manufacturer and returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the items to the return address provided, and we will credit you back the amount you paid for the product(s), minus the return shipping cost, once the item(s) is received. The shipping cost will be provided to you when you receive the return authorization. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval. All orders to Canada are not subject to Exchange or/and Return.

When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.

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Made to Order and Custom-Made Curtains Return Policy

All Extra Wide curtains are made to order and are subject to 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Curtains with Stabilizing Grommets are subject to a 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Custom-Made Orders are handcrafted to your specifications and they cannot be cancelled, returned, or/and exchanged at any time.

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Hardware Return Policy

All hardware items are subject to 25% restocking fee of the original price, which will be deducted from your refund upon receipt of the item(s). All Hardware items have to be returned in the original packaging and must be a resalable condition. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval.

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Exchange Policy

OutdoorCurtains.com will allow you to exchange any unused, resalable item(s) within 30 days of delivery for a different product. Please contact our customer service before sending any item(s) back to exchange so that we know that item(s) are being exchanged and which item(s) to ship out for the exchange. Please note that some item(s) ship directly from the manufacturer, so we will provide the address to send the exchanged item(s). Once this information is given, simply ship the item(s) back to the address provided and let us know what you would like to exchange the returned item(s) for. Once the returned item(s) is received, we will ship out the new item(s) to you free of charge. If the new item is more expensive, you will simply pay only the difference in price. If the new item is less expensive, you will be refunded the difference in price.

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Warranty

All OutdoorCurtains.com products are guaranteed to be free of defects in workmanship and materials for up to one year from the date of purchase. If an item is found to be defective within that time we will gladly replace it or send the appropriate replacement parts at no cost to you. We stand by our products and our goal is for you to get maximum enjoyment out of your purchase. Normal wear and tear, including prolonged exposure to snow, rain and heavy humidity, is not covered by our warranty, nor is mold, animal damage, mildew or damage from improper storage, use, maintenance, and installation.

OutdoorCurtains.com will ship to freight forwarding companies in the continental United States. However, if a product is found to be defective that has been taken out of the country (including but not limited to these instances when freight forwarding companies ship to locations outside of the continental United States), the customer is responsible for all duties, taxes, and shipping charges incurred to get a replacement product. This includes shipping charges to get the defective product back to OutdoorCurtains.com and shipping charges to ship a replacement product to the customer out of the continental United States. If in the event the customer does not pay shipping charges, this warranty is void.

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For more information, please visit our Support Page.