Holiday Info
Customer Service Schedule Changes
- Our offices will close at 1:30 pm on Friday, December 23rd.
- Our offices will close at 2:30 pm on Friday, December 30th.
- Our offices will be closed on Monday, January 2nd.
- Normal business hours are Monday-Friday 8:00 am-4:30 pm.
Manufacturing Schedule Changes
- All Orders with “Made to Order” items processed on or after Friday, December 16th will be added to the manufacturing schedule starting on Tuesday, January 9th.
- All Orders scheduled to be completed between December 19th and January 9th will be delayed due to the Manufacturing Holiday Schedule.
Shipping & Delivery Schedule Changes
- All Orders processed after 2:00 pm EST on Wednesday, November 23rd will be shipped on or after Friday, November 25th.
- Orders processed after 10:00am EST on Friday, December 23rd will be shipped on or after Tuesday, December 27th.
- Orders processed after 10:00am EST on Friday, December 30th will be shipped on or after Tuesday, January 3rd.
FRIDAY, DECEMBER 23:
- Orders processed and confirmed before 10:00 am EST will be shipped out on this day for any shipping carrier.
- All FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.
SATURDAY, DECEMBER 24 (Christmas Eve):
- No orders will be shipped out on this day for any shipping carrier.
- Some FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day may be delivered as scheduled.
SUNDAY, DECEMBER 25 (Christmas Day):
- NO shipments or deliveries will be made on this day for any shipping carrier.
MONDAY, DECEMBER 26:
- NO shipments or deliveries will be made on this day for any shipping carrier.
- Most FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for most shipping methods.
FRIDAY, DECEMBER 30:
- Orders processed and confirmed before 10:00 am EST will be shipped out on this day for any shipping carrier.
- All FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.
SATURDAY, DECEMBER 31 (NEW YEAR's EVE):
- No orders will be shipped out on this day for any shipping carrier.
- Most FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for most shipping methods.
SUNDAY, JANUARY 1 (NEW YEAR DAY):
- NO shipments or deliveries will be made on this day for any shipping carrier.
MONDAY, JANUARY 2 (NEW YEAR DAY Observed):
- NO orders will be shipped out on this day for any shipping carrier.
- Most FedEx, USPS, and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for most shipping methods.
Holiday Carrier Shipping Schedule
- For delivery by December 24, please order IN-STOCK items by the following dates before 2:00pm EST.
- On Time delivery is guaranteed for orders processed with Next Day Overnight or Two-Day (2-Day) shipping services! Standard Free Shipping shows estimated lead time only!
| State | Standard FREE FedEx Home Delivery* | Two Day FedEx Delivery** | Next Day / Overnight Delivery** |
|---|---|---|---|
| NC, SC, VA, MD | December 22 | December 22 | December 23 |
| SC, FL, GA, AL, MS, LA, AR, TN, KY, WV, PA, NJ, MA, VT, OH, IN, MI, IL, MO, NH, CT, RI, DC, WT, ME, DE, MD | December 21 | December 22 | December 23 |
| TX, OK, CO, NE, SD, ND, MN, WI, NY, ME, KS, IA, WY, NM | December 20 | December 22 | December 23 |
| MT, ND, WY, UT, AZ, ID, NM, CA, NV, TX | December 19 | December 22 | December 23 |
| CA, OR, WA, NNV, ID, MT | December 16 | December 22 | December 23 |
*Due to Supply-Chain overload during the holidays, we recommend earlier order processing than usual.
Shipping Info
At OutdoorCurtains.com, we do our best to get every order packed and out the door within 1-2 days. Many in-stock items ship the same day if ordered before 2 PM EST. Out-of-stock items, however, typically take additional 7-10 days for us to ship.
For a better sense of how long your order should take to reach its destination once it's shipped, check the maps below. We do also offer expedited shipping; call us at (252) 295-0406 for quotes.
We use FedEx Ground and FedEx SmartPost for our shipping.
For all orders totaling $600 or more a signature is required on delivery. For special requests please call (252) 295-0406.
FedEx Ground Map Below
FedEx SmartPost Map Below
Invoicing
To make gift-giving easier, the invoices we send with our orders do not include pricing and payment information. Of course, if you're sending an Original Pawleys Island item as a present to someone, it still never hurts to let them know to be expecting a package!
Tracking your order
Once your order has shipped, you can always check here to track it. If you provided us with an e-mail address in your order, then we can also send you tracking information directly. Please note, though, that some e-mail providers may automatically block incoming mail from our domain name, so you may need to “instruct” your e-mail program to allow mail from outdoorcurtains.com in order to receive order and shipping confirmation from us.
Damages
Although rare, shipping damages do occur. In the event that your product is damaged during shipping, please contact OutdoorCurtains.com immediately within 2 business days of receiving your order. We will work with you to identify and replace the damaged item(s) and will submit a claim directly to the shipping company. We will reship the damaged item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.
Lost Shipments
In the event of a full or partial lost shipment, please contact us within 2 business days from time of the shipment marked as delivered. We will work with you to identify and replace the lost item(s) and will submit a claim directly to the shipping company. We will reship the lost item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.
Address Change Policy
Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.
Cancellation Policy
At OutdoorCurtains.com, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.
Delayed or Refused Delivery
FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to OutdoorCurtains.com. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.
All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on OutdoorCurtains.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.
