Shipping Information
At OutdoorCurtains.com, we do our best to get every order packed and out the door. Many in-stock items ship the same day if ordered before 2 PM EST. For a better sense of how long your order should take to reach its destination once it's shipped, check our Shipping page. We do also offer expedited shipping; call us toll-free at (252) 295-0406 for quotes.
Return Policy
At OutdoorCurtains.com, you may return any new, unused, resalable items within 30 days of delivery. You don't like it? Then don't keep it! Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what items are being returned and in order to get your refund quicker. Please note that some items ship directly from the manufacturer and returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the items to the return address provided, and we will credit you back the amount you paid for the product(s), minus the cost of returning shipping and restocking fee, once the item(s) is received. In other words, you are responsible for the return shipping cost and restocking fee of any item you return. Any expedited shipping charges you paid on the original order are non-refundable. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval. All orders to Canada are not subject to Exchange or/and Return.
When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Sunbrella® Outdoor Curtains Return Policy
As of June 25th, 2018, all Sunbrella® Outdoor Curtains orders are subject to 10% restocking fee of the original price, which will be deducted from your return upon receipt of the item(s).
We are proud to offer FREE Sample Swatches and FREE Sample Grommets. We encourage all customers to request samples before placing an order for any of our Sunbrella® or Extra Wide Outdoor Curtains!
Made to Order and Custom-Made Curtains Return Policy
All Extra Wide curtains are made to order and are subject to 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Curtains with Stabilizing Grommets are subject to a 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Custom-Made Orders are handcrafted to your specifications and they cannot be cancelled, returned, or/and exchanged at any time.
Designer Outdoor Curtains
All Designer Outdoor Curtains are not subject to return or exchange unless items were received defective.
Hardware Return Policy
All hardware items are subject to 25% restocking fee of the original price, which will be deducted from your refund upon receipt of the item(s). All Hardware items have to be returned in the original packaging and must be a resalable condition. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval.
Expedited And International Shipping
For all expedited shipping options, please contact our Customer Service Department during normal business hours. When processing an order with expedited shipping, you agree to pay for the selected expedited shipping service and acknowledge that the expedited shipping charges are non-refundable in the case of a return or exchange.
When you place an international order, you authorize our broker to act as your agent to submit shipments to customs and other regulatory agencies for clearance. The International Processing Fee includes all taxes, duties, and related administrative expenses to send the goods to your "ship to" location. You will not be responsible for any additional charges upon delivery.
Please check our return policy page for more information.
