All OutdoorCurtains.com products are guaranteed to be free of defects in workmanship and materials for up to one year from the date of purchase. If an item is found to be defective within that time we will gladly replace it or send the appropriate replacement parts at no cost to you. We stand by our products and our goal is for you to get maximum enjoyment out of your purchase. Normal wear and tear, including prolonged exposure to snow, rain and heavy humidity, is not covered by our warranty, nor is mold, animal damage, mildew or damage from improper storage, use, maintenance, and installation.
OutdoorCurtains.com will ship to freight forwarding companies in the continental United States. However, if a product is found to be defective that has been taken out of the country (including but not limited to these instances when freight forwarding companies ship to locations outside of the continental United States), the customer is responsible for all duties, taxes, and shipping charges incurred to get a replacement product. This includes shipping charges to get the defective product back to OutdoorCurtains.com and shipping charges to ship a replacement product to the customer out of the continental United States. If in the event the customer does not pay shipping charges, this warranty is void.
At OutdoorCurtains.com, you may return any new, unused, resalable items within 30 days of purchase. You don't like it? Then don't keep it! Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what items are being returned and in order to get your refund quicker. Please note that some items ship directly from the manufacturer and returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the items to the return address provided, and we will credit you back the amount you paid for the product(s), minus the return shipping cost and restocking fee, once the item(s) is received. The shipping cost will be provided to you when you receive the return authorization. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval. All orders to Canada are not subject to Exchange or/and Return.
When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Returns can be sent to our warehouse at:
RMA # 12345
305 Industrial Blvd.
Greenville, NC 27834
Sunbrella® Outdoor Curtains Return Policy
As of June 25th, 2018, all Sunbrella® Outdoor Curtains orders are subject to 10% restocking fee of the original price, which will be deducted from your return upon receipt of the item(s).
We are proud to offer FREE Sample Swatches and FREE Sample Grommets. We encourage all customers to request samples before placing an order for any of our Sunbrella® or Extra Wide Outdoor Curtains!
Made to Order and Custom-Made Curtains Return Policy
All Extra Wide curtains are made to order and are subject to 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Curtains with Stabilizing Grommets are subject to a 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Custom-Made Orders are handcrafted to your specifications and they cannot be cancelled, returned, or/and exchanged at any time.
Clearance Outdoor Curtains
All Clearance Outdoor Curtains are not subject to return or exchange unless items were received defective.
Hardware Return Policy
All Versailles hardware items are subject to 25% restocking fee of the original price, which will be deducted from your refund upon receipt of the item(s). All Hardware items have to be returned in the original packaging and must be a resalable condition. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval.
Damaged Shipments Policy
Although rare, shipping damages do occur. If your item(s) arrives damaged, please contact OutdoorCurtains.com within 2 business days to qualify for product exchange or replacement. We will reship the damaged item(s) at no cost to you. Please be prepared to send in photos of the damages to the packaging of your shipment as well as the product itself. Receiving photos helps our customer service representatives understand your situation better and will help speed up the process of your return or exchange. We will work with you to quickly identify and replace the damaged item(s), and we will submit a claim directly to the shipping company. Please note that we are unable to expedite shipment on replacement parts or items. We work very hard to keep our shipping costs as low as possible, so we can pass along those savings to our customers.
OutdoorCurtains.com will allow you to exchange any unused, resalable item(s) within 30 days of delivery for a different product. Please contact our customer service before sending any item(s) back to exchange so that we know that item(s) are being exchanged and which item(s) to ship out for the exchange. Please note that some item(s) ship directly from the manufacturer, so we will provide the address to send the exchanged item(s). Once this information is given, simply ship the item(s) back to the address provided and let us know what you would like to exchange the returned item(s) for. Once the returned item(s) is received, we will ship out the new item(s) to you free of charge. If the new item is more expensive, you will simply pay only the difference in price. If the new item is less expensive, you will be refunded the difference in price.
Address Change Policy
Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. If you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.
At OutdoorCurtains.com, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.
Delayed or Refused Delivery
FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to OutdoorCurtains.com. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.
Refused deliveries for non-custom orders are treated as a regular return. If you refuse a delivery, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For all refused custom orders, refund will not be processed, and customer will be charged a shipping fee to resend the shipment. For more information please see our Return Policy above.