Shipping Information
At OutdoorCurtains.com, we do our best to get every order packed and out the door within 1-2 days. Many in-stock items ship the same day if ordered before 2 PM EST. Out-of-stock items, however, typically take additional 7-10 business days for us to ship. For a better sense of how long your order should take to reach its destination once it's shipped, check our Shipping page. We do also offer expedited shipping; call us toll-free at (866) 208-7195 for quotes.
Return Policy
At OutdoorCurtains.com, you may return any new, unused, resalable items within 30 days of delivery. You don't like it? Then don't keep it! Please contact our customer service to get a return authorization number before sending any item(s) back in order for us to know what items are being returned and in order to get your refund quicker. Please note that some items ship directly from the manufacturer and returns will need to be sent back to a different address. Once we have provided a return authorization number, simply ship the items to the return address provided, and we will credit you back the amount you paid for the product(s), minus the return shipping cost and restocking fee, once the item(s) is received. The shipping cost will be provided to you when you receive the return authorization. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval. All orders to Canada are not subject to Exchange or/and Return.
When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Sunbrella® Outdoor Curtains Return Policy
As of June 25th, 2018, all Sunbrella® Outdoor Curtains orders are subject to 10% restocking fee of the original price, which will be deducted from your return upon receipt of the item(s).
We are proud to offer FREE Sample Swatches and FREE Sample Grommets. We encourage all customers to request samples before placing an order for any of our Sunbrella® or Extra Wide Outdoor Curtains!
Made to Order and Custom-Made Curtains Return Policy
All Extra Wide curtains are made to order and are subject to 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Curtains with Stabilizing Grommets are subject to a 15% restocking fee of the original price, which will be deducted from your return upon receipt of the item. All Custom-Made Orders are handcrafted to your specifications and they cannot be cancelled, returned, or/and exchanged at any time.
Clearance Outdoor Curtains
All Clearance Outdoor Curtains are not subject to return or exchange unless items were received defective.
Hardware Return Policy
All Versailles hardware items are subject to 25% restocking fee of the original price, which will be deducted from your refund upon receipt of the item(s). All Hardware items have to be returned in the original packaging and must be a resalable condition. Please note that item(s) will be inspected upon return to determine if the item(s) are in resalable condition. If upon inspection the item(s) are deemed in unsalable condition, your credit will be subject to approval.
Please check our return policy page for more information.
